terms of service

Effective Date: september 1, 2025

Company: Havens LLC dba Rabbit Hole Ranch (“Rabbit Hole,” “we,” “our,” or “us”)

Event: Rabbit Hole Ranch music and arts event (“Event”)

By purchasing a ticket and/or attending the Event, you (“Attendee” or “you”) agree to the following Terms of Service.

1. Ticketing & Admission

  • Tickets are revocable licenses and remain property of Rabbit Hole.

  • You must present a valid ticket and government-issued ID for entry.

  • Tickets may not be resold or transferred for commercial gain without written authorization. Unauthorized resale or duplication may result in denial of entry.

  • Lost or stolen tickets will not be replaced.

2. Refunds & Satisfaction Guarantee

  • All ticket sales are final; however, Rabbit Hole offers a 100% Satisfaction Guarantee.

    • Refund requests must be submitted within 7 days after the Event to [support email].

    • You must provide a written explanation of dissatisfaction.

    • Refunds are reviewed at our sole discretion and may exclude third-party processing fees.

  • If the Event is canceled by Rabbit Hole, all tickets will be refunded in full (minus third-party processing fees).

  • If postponed, tickets will automatically transfer to the new date. Refunds will be available upon request within 14 days of the announcement.

3. Conduct & Rules

  • Attendees must follow all posted rules, signage, and staff directions.

  • Prohibited behavior includes illegal activity, harassment, unsafe conduct, vandalism, and unauthorized vending.

  • We reserve the right to deny entry or remove anyone engaging in unsafe or disruptive conduct without refund.

4. Health & Safety

  • Attendees assume all risks associated with attending an outdoor live event, including exposure to loud music, flashing lights, uneven terrain, weather conditions, wildlife, and communicable diseases.

  • Attendees must comply with any health or safety protocols in place at the time of the Event.

5. Liability Waiver

Attendance at the Event is conditioned upon acceptance of the Waiver & Release of Liability, which must be acknowledged during checkout. This waiver releases Havens LLC (dba Rabbit Hole Ranch), Freedog Farms @ Cactus Flower Ranch, LLC (property owner), and their affiliates from liability for injury, illness, or damages.

6. Media Release

By attending, you consent to being photographed, filmed, or recorded. Your likeness may be used in promotional materials without compensation.

7. Vendors & Sponsors

Any vendors, partners, or sponsors participating in the Event are independent entities. Rabbit Hole is not responsible for their actions, products, or services.

8. Force Majeure

Rabbit Hole is not liable for cancellation, postponement, or modification of the Event due to circumstances beyond its reasonable control, including natural disasters, acts of God, government regulations, pandemics, labor disputes, or other emergencies.

9. Privacy & Data Use

Your use of our services and website is also governed by our [Privacy Policy]. By purchasing a ticket, you consent to receiving email and/or SMS communications related to the Event. You may opt out at any time.

10. Governing Law & Dispute Resolution

These Terms shall be governed by California law. Any disputes will be resolved first through good-faith negotiation, then binding arbitration under the rules of the American Arbitration Association.

11. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in effect.

12. Acceptance

By purchasing a ticket or attending the Event, you acknowledge that you have read, understood, and agree to these Terms of Service.